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Full-Time Supervisor Albany Kiosk - Fixed Term

Job No: LUSH539
Location: Auckland

We are looking for candidates with leadership experience to support our new pop up location in Albany!

The Role

Our pop up locations are an opportunity to introduce LUSH to a community, and share our products, ethics and magic with new customers. As a Supervisor, you will be leading the pop up in the absence of the Manager, and will be responsible for driving sales and supporting the team. This is a full-time position working 40 hours per week on a fixed term contract until early July 2023.

A Supervisor role is a great opportunity to flex your leadership skills, and upskill your Management knowledge. At LUSH we view Supervisors as the stepping stone to Management, and focus on Supervisor development on honing these skills. This can include coaching and feedback, stock processes such as ordering and understanding how to impact KPIs when leading the floor.

Our ideal candidate will have experience in leading a team, and is looking to work in an ethically minded workplace. You will be passionate about customer experience and are able to communicate brand messages. In addition to this, being a Supervisor means sometimes having tough conversations, so you must be comfortable in having these conversations.

Core Responsibilities

  • Having genuine enthusiasm when serving customers and displaying the highest level of LUSH customer service.

  • Taking customers on interactive store tours and finding them the perfect products.

  • Demonstrating products and creating experiences with customers.

  • Maintaining thorough product knowledge, referring to key ingredients and describing their benefits with confidence.

  • Assisting with other stock or sales related tasks when needed - we work as a team!

Our Perfect Match

  • Is available full-time with flexibility to meet the needs of the business.  

  • Embraces diversity.

  • Is a genuine people-person, and loves to help others.

  • Has a strong ethical compass and is passionate about our brand values.

  • Is a fast learner and wants to soak up knowledge about all things LUSH!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program. At LUSH you will be part of a diverse group of team players. There will be a new mall in the area so are expecting an influx of fresh new customers for the busy season.

We offer

  • Full training and a supportive learning environment.

  • A progressive work environment that celebrates diversity.

  • A generous discount on LUSH products keep you smelling and feeling fresh.

  • A welcome pack of LUSH products and eco-friendly goodies.

  • Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Sunday 19th March 2023, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Māori and Pasifika candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.

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