Trainee Manager Dunedin

Step into leadership with LUSH Dunedin! 

The role

The tight-knit team at LUSH Dunedin is now seeking a Trainee Manager! You will be working with a small, close knit team based in the centre of town. At LUSH Dunedin, we pride ourselves on being an inclusive, fun and hardworking team that allows staff the autonomy to express themselves at work and in their roles.

As a LUSH Trainee Manager, you work with the Store Manager to drive sales, create a culture of development and ensure that your store is upholding strong ethical practices. You lead by example, provide outstanding customer service and spreading the love of LUSH products to staff and customers. Trainee Managers also help to ensure scheduling, stock handling and cost control are managed efficiently. This role is a blend of people, process and sales management.

To be successful in this role, we are looking for candidates who have previous leadership experience, who set and maintain high expectations for both themselves and their team. The successful candidate will be a confident multitasker who is comfortable working within a small team, flexible, and passionate about providing the highest level of customer service and supporting others to do the same! You will also need to have flexible full time availability to meet the needs of the business, with weekly hours including one weekend day.

Core Responsibilities

• Motivating, growing and developing staff into a high performance team.

• Working with your Store Manager and Supervisors to create a strong leadership team in-store. 

• Driving sales, achieving targets and financial goals.

• Contributing to a positive culture where customers are prioritised.

• Supporting staff with career development through targeted training, goal setting and regular appraisals.

• Training staff on customer service, company history, product knowledge, and company policy and procedures.

• Planning and delivering schedules within set wage budgets.

• Maintaining a high standard of store presentation.

• Ensuring stock management procedures are adhered to.

• Helping to create a fun and dynamic shop atmosphere.

• Assisting with other tasks when needed - we work as a team!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

Dunedin is a small city with a community vibe. The LUSH team here are passionate to succeed and provide excellent customer service. We have a small and diverse team and are looking for a friendly, enthusiastic, passionate team member who lives and breathes LUSH ethics and products.

We offer

• Full training and a supportive learning environment.

• A progressive work environment that celebrates diversity.

• Paid birthday leave. 

• A generous discount on LUSH products keep you smelling and feeling fresh.

• A welcome pack of LUSH products and eco-friendly goodies.

• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Applications

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on 10th April 2025, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.